Terms of Service
1. Who these terms apply to
These Terms of Service ("Terms") are an agreement between you and Saachi ("we," "us," or "our"). They apply to anyone who accesses or uses Saachi, including free trial users, paid subscribers, and team members added to an account.
If you are using Saachi on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.
2. The service
Saachi is a document intelligence platform that allows you to upload documents, build searchable knowledge bases, and query them using AI. Features include document ingestion, AI-powered search, an embeddable chat widget, a developer API, and team collaboration tools.
We reserve the right to add, modify, or remove features at any time. We will make reasonable efforts to notify users of significant changes.
3. Accounts
You must provide a valid email address and verify it to create an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
You must be at least 13 years old to use Saachi. By creating an account you represent that you meet this requirement.
We may suspend or terminate accounts that violate these Terms, are involved in fraudulent activity, or have been inactive for an extended period on a free plan.
4. Acceptable use
You may use Saachi only for lawful purposes. You agree not to:
- Upload content that you do not have the right to use or distribute
- Upload or process content that is illegal, harmful, threatening, defamatory, or violates any third party's rights
- Attempt to reverse engineer, scrape, or extract data from the service beyond what is provided through the API
- Use the service to generate, distribute, or facilitate spam or unsolicited communications
- Attempt to gain unauthorized access to any part of the service or other users' accounts
- Use the service in any way that could damage, disable, or impair it
- Resell or sublicense access to the service without our written permission
We reserve the right to remove any content and suspend any account that violates these rules, without notice.
5. Your content
You retain full ownership of the documents, files, and data you upload to Saachi ("Your Content"). We do not claim any ownership rights over Your Content.
By uploading content, you grant us a limited license to process, store, and index it solely for the purpose of providing the service to you. We do not use your content to train AI models, share it with other users, or use it for any purpose beyond operating your account.
You are solely responsible for ensuring you have the right to upload any content you add to Saachi.
6. Plans, billing, and usage limits
Saachi offers free trial and paid subscription plans. Plan details, query limits, and pricing are described on our pricing page and may be updated from time to time.
Free trial accounts are subject to usage limits. We may restrict or suspend free accounts that exceed reasonable use thresholds.
Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable except where required by law or at our sole discretion. If you cancel a paid plan, you will retain access until the end of your current billing period.
We reserve the right to change pricing with reasonable notice. Existing paid subscribers will be notified at least 30 days before any price increase takes effect.
7. API access
If you access Saachi through our API, these Terms apply equally. You are responsible for securing your API keys and for all usage under those keys. Do not share API keys publicly or embed them in client-side code.
We may rate limit, suspend, or revoke API access for accounts that abuse the API or violate these Terms.
8. Embeddable widget
You may embed the Saachi chat widget on your website or product subject to these Terms. You are responsible for the content of the knowledge base your embedded widget queries, and for ensuring your end users are aware that they are interacting with an AI system.
9. Team accounts
Account administrators may invite team members. Administrators are responsible for managing their team's access and ensuring all team members comply with these Terms. Removing a team member revokes their access immediately.
Deleting an account permanently removes all team members, collections, and data. This action is irreversible.
10. Uptime and availability
We aim to keep Saachi available and reliable but do not guarantee uninterrupted service. We are not liable for downtime caused by maintenance, infrastructure failures, third-party service outages, or events outside our control.
We will make reasonable efforts to notify users of planned maintenance in advance.
11. AI-generated content
Saachi uses AI to generate responses based on the documents you provide. AI-generated responses may be inaccurate, incomplete, or outdated. You are responsible for verifying any information before acting on it. We are not liable for decisions made based on AI-generated output.
Saachi is designed to answer questions using your uploaded content. It is not a substitute for professional legal, medical, financial, or other expert advice.
12. Intellectual property
Saachi and all associated software, designs, and trademarks are owned by us. Nothing in these Terms grants you ownership of or rights to our intellectual property beyond the right to use the service as described here.
13. Disclaimer of warranties
Saachi is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the service will be error-free, uninterrupted, or that AI-generated responses will be accurate or complete.
14. Limitation of liability
To the fullest extent permitted by law, Saachi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, or loss of business, arising from your use of the service. Our total liability for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.
15. Termination
You may cancel your account at any time from the Team settings page or by contacting us. We may suspend or terminate your access at any time for violation of these Terms.
Upon termination, your data will be permanently deleted as described in our Privacy Policy.
16. Changes to these terms
We may update these Terms from time to time. We will notify active users by email or in-app notice at least 14 days before material changes take effect. Continued use of Saachi after changes take effect constitutes acceptance of the updated Terms.
17. Governing law
These Terms are governed by the laws of the United States. Any disputes shall be resolved in the courts of the United States, and you consent to personal jurisdiction in those courts.
18. Contact
Questions about these Terms? Email us at support@saachi.ai.